Case Management Supervisor - Health Home BX


Bronx, NY


The Unit Supervisor will oversee program goals towards reduction of recidivism, Supervise Care management staff, and ensure the provision of Health Home Care management services for individuals transitioning from the criminal justice system and returning to the community


  • Strong written and verbal skills are demonstrated in correspondence and presentations.
  • Ensures staff is kept informed of Health Home policies and procedure as well as departmental priorities.
  • Provide clinical supervision to care managers
  • Monitor Health Home compliance and quality assurance
  • Provide crisis intervention to clients in psychological distress
  • Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise.
  • Recommendations and decision making reflect strong analytical skills and focus on quality, and impact of change on the program.
  • Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, peers in customer service leadership.
  • Monitor staff development by ensuring staff receive appropriate trainings in order to maintain clinical standards.
  • Monitors all program activities; ensures continuity of service for enrolled members.
  • Directs the activities of all program functions, assigns duties and delegates authority to accomplish program goals and objectives.
  • Maintain extensive knowledge of methods, theories, techniques and principles of providing direct clinical treatment, consultation and direction of adults who have been identified as experiencing difficulty due to mental illness, substance abuse, or other behavioral problems to include involvement in the * criminal justice system.


  • Masters Degree in Social Work, Psychology or Human Services required.
  • At least two year of supervisory experience, and one year post graduate experience working with individuals or’ families who have a history of mental illness, substance use, homelessness or HIV/AIDS
  • Ability to provide leadership to staff members and trainees
  • Excellent oral and written communication skills.
  • Good problem-solving, decision-making aid judgment skills
  • Ability to work in a team management system
  • Understanding of HIV/AIDS and its impact on homelessness, substance use and mental illness

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.