Sales Associate




The Sales Associate works to provide first-rate customer and donor services, maximizing sales and to support the daily operations of the store.


  • To understand and fully implement Housing Works’ customer service program which includes:
  • The 10/4 Greeting
  • The 4 Steps to Great Customer Service
  • And the 5 Steps to Handling Customer Complaints
  • Showcase exemplary customer/donor service, including but not limited to greeting, saying thank you, and explaining policies clearly and politely to the satisfaction of the customer.
  • Prioritize assisting customers over all other store tasks.
  • To be able to service multiple customers at one time with courtesy and sincerity.
  • To employ suggestive selling techniques to better meet the customer’s needs.
  • Know the daily sales goals and upcoming events or promotions.
  • Actively promote upcoming events, sales, promotions and Housing Works mission at all stations and at all times.
  • Assist with marketing store in neighborhood, especially during upcoming events.
  • Cultivate relationships with repeat customers in order to serve them better.
  • Preserve positive work-atmosphere by communicating with coworkers, volunteers, supervisors and customers/donors cordially and effectively.

Point of Sale/Cash Wrap

  • Complete cash/charge transactions quickly and accurately, bag purchases efficiently and communicate upcoming events and promotions to the customer.
  • Conduct furniture sales as outlined in policies and procedures manual.
  • Maintain register cleanliness, cash wrap area must be clean and uncluttered, bags and supplies must be stocked and organized for efficiency.


  • Greet and thank donors with walk-in donations and provide excellent customer service as per the Housing Works’ customer service program.
  • Offer Donor Inventory Form and provide assistance as necessary to the donor.
  • Process merchandise according to store standards.
  • Efficiently distribute goods to proper locations, taking into account all safety/processing guidelines.

General Duties/Asset Protection

  • Maintain cleanliness and organization of sales floor, stock rooms, cash wrap, and fitting rooms.
  • Demonstrate a high degree of integrity and enforce/uphold all Housing Works policies and procedures.
  • Utilizing the 10/4 greeting, acknowledge all customers, monitor fitting rooms and be aware of potential theft/tag switching.
  • Ensure register, cash handling and banking practices are in compliance with Housing Works policies and procedures.
  • Ensure that inventory and pricing guidelines are complied with and maintained.
  • Report unsafe working conditions immediately and demonstrate safe work habits.

Housing Works Ambassador

  • Participate in at least one direct action per quarter aimed at ending the twin crises of homelessness and HIV/AIDS.
  • Know the Housing Works’ Mission Statement and goals and be able to inform and discuss with customers.

Embraces the Volunteer

  • Toolkit and assists the management team with implementation of the guidelines.
  • Create and maintain a welcoming environment for volunteers.
  • Work with all staff to train and develop volunteers.
  • Actively recruit for volunteers from customers, donors, and neighborhood institutions.

Community Outreach

  • Develop reciprocal relationships with neighborhood establishments.
  • Reach out to neighborhood to drive donations.
  • Develop and utilize local store marketing kit and in store marketing tools.


  • Prior retail experience preferred
  • Commitment to excellent customer service
  • Experience/knowledge of thrift store environment preferred
  • Excellent communications skills (both verbal and written), interpersonal and team-oriented skills
  • Self-starting, self motivating mindset
  • Attention to detail
  • Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS
  • Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages
  • Basic knowledge of Microsoft Word, Excel, and web based email applications
  • High School Diploma or equivalent
  • Flexibility in schedule, weekends and holidays are required
  • Ability to stand, walk, kneel, and bend for long periods of time and lift up to 40 pounds