Program Coordinator - Housing Operations


New York, NY


The Program Coordinator (PC) is responsible for the case management and care coordination for approximately 36 clients and their households. He or she maintains client records as per funder and regulatory requirements; assists clients with entitlements; provides ongoing psychosocial support; and makes appropriate referrals, both internally and externally, as needed.


  • Meet with residents on an at least weekly basis; document as per regulatory requirements.
  • Make home visits to assess residents’ daily living skills, as needed.
  • Monitor medical condition of residents and make appropriate referrals, as needed.
  • Make appropriate referrals and interventions to support residents in reaching viral load suppression.
  • Be the lead staff on the interdisciplinary team in monitoring status of viral load suppression.
  • Manage client records as per agency policy, funder requirements, and regulatory requirements.
  • Help new residents move into their apartments.
  • Develop and maintain Assessments, Re-assessments, and Service Plans.
  • Maintain documentation including case conferences, progress notes, and all required correspondence.
  • Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, and dental; said referrals should be internal whenever practical and external as needed.
  • Complete all required reports and submit required data on or before the prescribed deadlines.
  • Meet with residents on an at least weekly basis. Plan, organize, and facilitate recreational activities.
  • Facilitate groups as assigned.
  • Maintain records as per agency policy and funder/regulatory requirements.
  • Demonstrate proficiency with case management (e-Icare) and medical (e-Clinical Works) software.
  • Participate in weekly supervision with your supervisor.
  • Come to meetings prepared.
  • Complete all trainings required by the agency.
  • Complete trainings that are required by your relevant profession or credential.
  • People & Teamwork: Maintain motivation and alignment with the organization’s goals and values.
  • Ensure that accountability and learning systems are in place and used effectively.
  • Demonstrate excellent teamwork and foster this within the department and within the facility.
  • Build relationships with other Housing Works departments.
  • Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders.
  • Advocacy: Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.


  • Bachelor’s degree in social work, psychology, counseling, or related field required; at least one year of relevant experience required in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use.
  • Master’s degree in a relevant field and/or CASAC strongly preferred.
  • Experience with and a basic understanding of HIV/AIDS and homelessness.
  • Dependable & flexible.
  • Ability to work a flexible schedule and occasionally work shifts associated with a department that operates 24 hours per day, 365 days per year.
  • Ability to maintain a high level of confidentiality.
  • Demonstrated ability to manage information, including the maintenance of complete and accurate resident files.
  • Ability to learn and become proficient with case management software.
  • Good communication skills, both verbally and written, including the ability to communicate with all levels of management.
  • Strong interpersonal, coaching, and administrative skills.
  • Strong mathematical, analytical, and strategic skills.
  • Ability to prioritize and multi-task.
  • Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint).
  • The following attributes are desirable for job success: exceptional communication and organizational skills; detail oriented and accurate, especially with client records and data systems; excellent customer service skills; ability to work under pressure; self -motivated and self-directed; ability to assert oneself; exemplary time management skills; ability to work with staff in solving problems; and ability to take direction and function as part of a team.
  • The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.
  • This job description in no way states or implies that the essential duties described are the only responsibilities associated with the position.
  • The employee is required to follow any other instructions and to perform any other work duties at the request of the supervisor or other management personnel.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training