The Housing Specialist is mainly responsible for the case management and care coordination of 18 clients and their households. The Housing Specialist maintains client records as per funder and regulatory requirements; assists clients with entitlements; provides ongoing psychosocial support; and makes appropriate referrals, both internally and externally, as needed in order to assist clients with remaining stably housed.
- Meet with clients on an at least weekly basis; document as per regulatory requirements.
- Assess client’s daily living skills and as needed provide support.
- Provide case management for 18 clients; ensure a strength-based supportive approach.
- Monitor medical condition(s) of clients and make appropriate referrals, as needed. Track any hospitalization or in-patient stay by clients.
- Help new clients move into their apartments. Assist clients with their transition from homelessness to stable housing.
- Conduct monthly apartment inspections to ensure clients are living in an optimal environment.
- Maintain documentation including case conferences, progress notes, and all required correspondence.
- Complete a Fact-GP report for every client on a six month basis.
- Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, and dental; ensure optimum integration of care with ADHC, primary care, OASAS, Health * * * Homes, and other relevant Housing Works departments. Ensures optimal care coordination and adherence to the Integrated Care healthcare model.
- Complete all required reports and submit required data on or before the prescribed deadlines.
- Maintain records as per agency policy and funder/regulatory requirements.
- Utilize agency case management system ( e-ICare) for documentation purposes, ensure use of the patient portal by clients; facilitate the completion of all required paperwork and documents for new and continuing clients.
- Participate in weekly supervision with your supervisor. Come to meetings prepared.
- Complete all trainings required by the agency.
- In cooperation with property management staff, ensure maintenance and improvement of physical environment and safety.
- Build relationships with other Housing Works departments.
- Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders.
- Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
- The following attributes are desirable for job success: exceptional communication and organizational skills; detail oriented and accurate, especially with client records and data systems; excellent customer service skills; ability to work under pressure; self -motivated and self-directed; ability to assert oneself; exemplary time management skills; ability to work with staff in solving problems; and ability to take direction and function as part of a team.
- The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.
- This job description in no way states or implies that the essential duties described are the only responsibilities associated with the position.
- The employee is required to follow any other instructions and to perform any other work duties at the request of the supervisor or other management personnel.
- At least one year of relevant experience required in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use.
- Experience with and a basic understanding of chronic conditions and homelessness.
- Dependable & flexible.
- Ability to work a flexible schedule and occasionally work shifts associated with a department that operates 24 hours per day, 365 days per year.
- Ability to maintain a high level of confidentiality.
- Demonstrated ability to manage information, including the maintenance of complete and accurate resident files.
- Ability to learn and become proficient with case management software.
- Good communication skills, both verbally and written, including the ability to communicate with all levels of management.
- Strong interpersonal, coaching, and administrative skills.
- Strong mathematical, analytical, and strategic skills.
- Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint).
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.