Housing Works

Housing Works Advocacy

“Relentless Advocacy”

From the steps of City Hall in Lower Manhattan to the rubble-covered streets of Port-au-Prince, Housing Works demonstrated its commitment to advocating on behalf of people living with HIV/AIDS worldwide. Despite the nation’s troubled economic climate, our clients and staff aggressively lobbied local, state, national and international leaders to robustly fund and support policies to end the AIDS epidemic. As always, when leaders wouldn’t listen, we took to the streets—and, in one spectacular case, the courts—to be sure we were heard.

A Cry for Help

Please! Please! We’re dying! Please do whatever you can to provide some help down here. Clothes, food, medications, etc. We are in need. Please! Please! We’re dying.

Edner Boucicaut, one of our long-time contacts in Haiti, sent this e-mail to Housing Works President and CEO Charles King after the devastating January 12 earthquake that killed between 250,000 and 300,000 Haitians.

Within days, King and other staffers were on a plane with $30,000 worth of medical and emergency relief supplies. Within a week, Housing Works physicians, including one whose parents were killed in the earthquake, had treated scores of injuries and provided food to 350 households.

That rescue effort kicked off an unprecedented mobilization of Housing Works resources that has resulted in a comprehensive, long-term commitment to fight for both health care access and political empowerment for Haitians living with HIV/AIDS.

Since the earthquake, Housing Works and its partner, the Plateforme Haitienne Des Associations de PVVIH (PHAP+), a coalition of 13 grassroots Haitian AIDS organizations, have opened two clinics for HIV-positive Haitians and their families and helped to re-open one family clinic. Housing Works and PHAP+ have also relentlessly demanded—at demonstrations and meetings in Washington, D.C., the United Nations and the International AIDS conference in Vienna—that Haiti develop a comprehensive national AIDS strategy with input from Haitians living with HIV/AIDS.

Housing Works will not leave Haiti until the rights of HIV-positive Haitians—including the right to health care—have been secured.

Our Work in Haiti

• In partnership with other New York City-based organizations, Housing Works has raised $230,000 in relief funds for Haiti, including a MAC AIDS Fund grant of $125,000.
• Housing Works helped launch two clinics where more than 4,000 Haitians have received medical treatment.
• At the 2010 International AIDS Conference, Housing Works secured a meeting between Haitian AIDS activist Esther Boucicault, President Bill Clinton and Paul Farmer, Clinton’s top deputy in Haiti.
• In April 2010, Housing Works and PHAP+ met with members of Congress and the Obama administration, including U.S. Global AIDS Coordinator Dr. Eric Goosby, to discuss AIDS in post-earthquake Haiti.
• Housing Works and PHAP+ demonstrated at the Pétionville Club encampment in Port-au-Prince to demand a Haitian national AIDS strategy and distributed safe sex information and 38,000 condoms.
• Housing Works opened an advocacy office in Haiti and hired Edner Boucicaut as Haiti Country Director.

Housing Works’ Haitian Connection

Housing Works has long had Haitian staffers and served Haitian immigrants. Our involvement with Haiti deepened in 2008, when we awarded our Keith D. Cylar International AIDS Activist Award to Esther Boucicault, the first person in Haiti to publicly discuss her HIV-positive status.

That award led to further collaborations between Boucicault and Housing Works, including the FEBS Boutik, a for-profit secondhand clothing store based on the Housing Works Thrift Shops model, and the first gay pride march in Haiti to include people living openly with HIV/AIDS.

Housing Works had just begun to work with PHAP+ on larger advocacy campaigns when the January 12 earthquake hit. The earthquake struck, in fact, just as PHAP+, with support from Housing Works, was meeting with Haiti’s prime minister to address the misuse of funding from the Global Fund To Fight AIDS, Tuberculosis and Malaria by its Haitian fiscal agent.

National Advocacy: Challenging Pres. Obama’s AIDS Strategy

In 2009, for the first time in the 30-year history of the AIDS epidemic, a sitting president asked his advisers to create a National HIV/AIDS Strategy. Housing Works was part of a national effort to provide community input for this unprecedented and long overdue strategy.

Housing Works staff and clients provided testimony and asked pointed questions related to housing and AIDS at White House community discussions in Washington, D.C.; Jackson, Miss.; New York City; and Caguas, Puerto Rico. We sponsored unofficial community discussions in Texas, North Carolina and Michigan. In collaboration with the National AIDS Housing Coalition, we submitted an extensive report detailing research that showed the critical link between housing and AIDS treatment and prevention.

In July 2010, when Obama’s AIDS strategy was released, Housing Works was one of two AIDS organizations that had the courage to tell the president that the strategy’s goals were too modest, and, among other flaws, failed to address issues of housing and poverty and the ballooning AIDS drug access crisis. We received major media attention for our stance, as well as for (politely) interrupting Obama at a reception celebrating the release of the strategy.

Other National Advocacy: Highlights

• Housing Works produced the Equality to End AIDS rally, part of the 2009 National Equality March for LGBT rights.
• Our Mississippi satellite, AIDS Action in Mississippi, hosted the AAIM for Life statewide advocacy summit.
• Our national grassroots AIDS coalition, the Campaign to End AIDS, held its fifth anniversary in Washington, D.C., leading to the establishment of new C2EA chapters in North Carolina, Louisiana, Kentucky, New York and Puerto Rico.
• Housing Works and Puerto Rican AIDS advocates met with members of Congress and White House staff to ensure that Puerto Rico is included in health care reform.
• Housing Works participated in a groundbreaking housing and AIDS summit hosted by La Coalicion de Coaliciones pro Personas Sin Hogar de PR, Inc.

New York State and City Advocacy: Fighting for GENDA, Battling Budget Cuts

Transgender individuals are disproportionately affected by HIV/AIDS, and Housing Works has become a leader in the fight for equality for transgender New Yorkers. In an effort to persuade New York state legislators to pass the Gender Expression Nondiscrimination Act (GENDA), Housing Works and Albany transgender activists met with every member of the State Senate. We participated in two statewide GENDA advocacy days, bringing people from all over New York to explain the importance of antidiscrimination protections.

Our hard work paid off: GENDA passed in the State Assembly for the third year in a row. Although GENDA did not pass in the Senate, it received more support than ever, and we believe that the bill’s passage is within reach. There was another bright spot for transgender New Yorkers: the passage of the Dignity for all Students Act, for which we also advocated. The Dignity Act is the first New York State legislation to include gender identity or expression as a protected class of persons.

In New York City, two major initiatives dominated our year. In Fall 2009, we launched AIDSVote New York City, a candidate and voter education project that held mayoral and other candidates accountable for their positions on AIDS issues. Housing Works hosted a community forum for candidates for city comptroller and public advocate, as well as a rally outside Mayor Bloomberg’s campaign office that highlighted his silence on HIV/AIDS issues.

Much of the rest of the year was taken up fighting Mayor Bloomberg’s attacks on AIDS services. On Dec. 1, 2009, World AIDS Day, 10 Housing Works clients and staff were arrested at a civil disobedience action at the mayor’s annual Gracie Mansion bagel breakfast. In the prior budget season, he had slashed $6 million in funding for AIDS. Throughout the first half of 2010, Housing Works clients and staff, in collaboration with other New York City groups, spent countless hours lobbying and demonstrating against devastating new cuts to the HIV/AIDS Services Administration. We successfully forced the city to take those cuts off the table after we threatened to sue.

Listen to our pro-GENDA radio advertisement.

New York State and City Advocacy: Highlights

• Housing Works convinced the New York State AIDS Advisory Council to pass a resolution recommending that New York State bring its definition of “HIV illness” up-to-date, an important step toward expanding eligibility for AIDS housing.
• Housing Works helped obtain the passage of the “30 Percent Rent Cap” bill in the Senate and Assembly, which would address an unfair rent penalty inflicted on poor New Yorkers with AIDS.
• We forged new relationships with the People’s Budget Coalition, a key ally in resisting Mayor Bloomberg’s ongoing attempts to defund AIDS services.
• We forged new relationships with advocates upstate, including Fulton-Montgomery County, Glen Falls, Saratoga, Syracuse, Schenectady and Utica, to develop an upstate budget and legislative agenda.

Order in the Court

In spring and summer of 2010, Housing Works’ state and city advocacy teams joined forces with our legal department to defeat Mayor Bloomberg’s proposed cuts to the HIV/AIDS Services Administration (HASA). HASA is the gateway to critical supportive services such as cash assistance, Medicaid and food stamps for 45,000 poor New Yorkers.

Bloomberg proposed cutting 248 HASA case managers, about one-third of the case management staff. “The mayor’s cuts would have gutted HASA’s ability to function,” says Armen Merjian, Housing Works’ senior staff attorney.

After intensive meetings, protests and attempts to secure a commitment from City Council to reject the mayor’s cuts were unsuccessful, Housing Works, co-counsel Matthew Brinckerhoff, the HIV Law Project, and attorney and Housing Works cofounder Virginia Shubert filed for a temporary restraining order against New York City and New York State. A federal magistrate judge gave the city 48 hours to decide whether to proceed with the proposed cuts, prompting the mayor to back down.

Those cuts would have been illegal thanks to past Housing Works advocacy and litigation. The mayor’s proposal would have violated a federal court order that requires HASA to maintain an overall case manager-to-client ratio of one to 34, as well as New York City’s own Local Law 49.

Our successful advocacy against cuts that would have unraveled the safety net for poor New Yorkers living with HIV/AIDS shows both the urgency and the efficacy of our work. “When the city took the HASA cuts off the table, 45,000 indigent New Yorkers and their families living with AIDS were able to breathe an enormous sigh of relief,” says Merjian.

Housing Works Health Services

“…The Provision of Lifesaving Services…”

Since 1990, Housing Works has provided health, housing and supportive services to more than 25,000 homeless and low-income New Yorkers living with HIV/AIDS. We pride ourselves on integrating those services—including permanent and transitional housing, primary care, case management, meals, nutritional counseling, mental health care, substance abuse treatment, HIV prevention education, job training and legal assistance—under one organizational roof. Our 360-degree approach to care is the framework upon which our healing community is built.

Taking an Integrated Approach to Care

This year we made major strides in our ongoing Integrated Care Initiative, which better integrates Housing Works’ wide array of client services. When our talented services staff work as a team, clients have the best possible opportunities for healing.

We completed implementation of our paperless electronic medical records and case management database system. Through direct access to client medical records and automated reminders, our staff will be better able to coordinate care and prevent health problems. In January 2011, the health services staff will distribute report cards to clients, allowing them to better grasp their progress on key health indicators.

We also reorganized our outreach staff into a new department called Access to Care. Access to Care has three components.

• E-Access is an online point of entry on Housingworks.org for services. In January 2010, we brought the respected treatment organization and website AIDS Treatment Data Network under the Housing Works umbrella. Thanks in part to ATDN’s expertise, E-Access launched quickly and smoothly.

• The Re-entry Department works with incarcerated or formerly incarcerated New Yorkers living with HIV/AIDS. The Re-entry program helps clients face the daunting challenges of life outside, such as family reunification and re-entry into the workforce.

• Medical Case Managers, or MCMs, work in close partnership with our medical care providers to help clients stay in care and follow their treatment regimens. MCMs play a vital role: Treatment for HIV/AIDS can be complicated and is made more so by the multiple challenges our clients face. MCMs also help clients enroll in essential governmental benefits programs.

Highlights of Our Integrated Care Services

• Grant-funded mental health services increased by 19 percent over last year.
• Primary care enrollment grew to 1,200 patients.
• 141 clients enrolled in Housing Works services through E-Access, our new online gateway.
• 107 clients enrolled in our Re-entry program for incarcerated or formerly incarcerated New Yorkers living with HIV/AIDS.

The Right Way to Break Out of Prison

Since 2001, Housing Works’ Women’s Transitional Housing Program has provided housing and access to health care, meals and other essential services for HIV-positive women released from prison. This year, we were able to build on that experience to create the Re-entry division of our Access to Care outreach department.

When inmates are released, they often have nowhere to live and not much of a plan for readjusting to the outside world. Prisoners with HIV/AIDS are suddenly in charge of their own health care once they are released. Our Re-entry program offers pre-release discharge planning and post-release access to health care, HIV prevention and support services. The program targets HIV-positive high-risk minority ex-offenders moving to New York City.

Housing Works’ Re-entry Program Coordinator Ray Rios and his staff regularly visit Rikers Island and Otisville Correctional Facility to build relationships with inmates at least three to six months before they are released. “I always tell people that planning for re-entry starts the day you’re locked up,” Rios says.

Housing Works also provides referral services, HIV testing and counseling to all prisoners at risk for HIV. And we stay in contact with clients who re-enter the correctional system to ensure consistency of care when they are re-released.

Aileen Vega: A Mother’s Struggle and Strength

Drug addiction took everything away from Housing Works client Aileen Vega—she lost custody of her child and spent 18 months in prison. But now she has one goal: achieve housing, health and job stability in order to reunite with her young son.

Thanks to specialists in our Re-entry department, Vega lives in transitional housing in Brooklyn; engages in harm reduction services, attends support groups and receives acupuncture at our 130 Crosby St. Harm Reduction Place; receives COBRA case management; and accesses primary care at our Women’s Health Center.

“I love coming to the Women’s Health Center and seeing other mothers with their children. Someday that will be me. I will get there. I know it’s going to be tough,” said Vega. “I want my son to be part of the Housing Works family.”

Housing Works Social Enterprise

“...Entrepreneurial Businesses That Sustain Our Efforts…”

The recession proved both how essential the social enterprise fundraising model is to Housing Works and how effective we are at running our social enterprise businesses. Housing Works Thrift Shops, Housing Works Bookstore Cafe, The Works Catering, and Gotham Assets earned record profits and produced over $20 million in sales. Our growth, including the opening of one new Thrift Shop, the expansion of an existing Thrift Shop, and a burgeoning wedding event and catering business, allowed us to continue to provide jobs to Housing Works clients and to educate tens of thousands of customers about our mission to end the dual crises of AIDS and homelessness.

Housing Works Thrift Shops: Hell’s Kitchen Makes Ten!

Like other nonprofits, Housing Works faced funding cuts this year as governments trimmed their budgets. However, the troubled economy also swelled interest in smart bargain shopping. Sales at our nine Housing Works Thrift Shops, which sell a carefully curated selection of upscale donated secondhand clothing, furniture and home furnishings, were so strong that we were able to open a new store in Hell’s Kitchen and relocate and expand an existing store in Tribeca. We now have ten locations—nine in Manhattan and one in Brooklyn—and our online shopping site, Shophousingworks.com.

In spring 2010, we opened a 25,000-square-foot store in the Hell’s Kitchen neighborhood on 9th Avenue between 49th and 50th streets. The store’s grand opening was hosted by celebrity stylist and television personality Derek Warburton and attended by a bevy of New York personalities, including members of the cast of “Real Housewives of New York City.” Thanks to innovative events such as an auction of dresses by the late Alexander McQueen and a collaboration with the cast of the Broadway show “Spring Awakening,” the Hell’s Kitchen store became one of our top earners within three months of opening.

In summer 2009, we relocated our Tribeca Thrift Shop to a gleaming 3,000-square-foot space at 119 Chambers St. The new location became an instant can’t-miss-it stop among the famous shopping neighborhood’s stylish boutiques. In its first full year the store surpassed $1 million in sales.

A Banner Year at Housing Works Bookstore Cafe

Housing Works Bookstore Cafe continued to expand its peerless music, literature, comedy, film and food programming. Our eclectic slate of over 150 events drew scores of attendees and many reached our 300-person capacity. This ambitious schedule improved café revenues and publicity.

We entered partnerships with Harper’s and Bookforum, both of which presented top writers such as Mary Gaitskill and Colson Whitehead. The Moth, a popular storytelling organization, produced a monthly “slam” that consistently brought in over 300 people, with folks lining up around the block hours in advance. The Bookstore also joined forces with top websites like Slate.com, Goodreads.com and Tumblr.com for panels, parties, readings and concerts, all of which sold out.

The year also featured successful one-time benefits. The Black Keys played a concert that raised $27,000 in one night and sent fans running to their blogs, keeping the buzz going for months. The show included a pop-up shop that earned a wide array of media coverage, from sites like BrooklynVegan.com to The Wall Street Journal, and was patronized by hundreds of fans beyond those who attended the concert.

In May, we presented A Taste of Home, a new foray into high-end culinary events, featuring world-famous chefs and food personalities, including Gail Simmons. Feedback was universally positive, and the event will return next year.

Local, Fresh, Seasonal: The Works Catering

Housing Works added The Works Catering to its roster of social enterprise businesses back in 1997, but this year The Works entered an exciting new era: In January 2010, we refocused The Works’ culinary offerings on locally grown, seasonal ingredients and dishes. This re-imagining of The Works menu paid off: The Works had its highest-grossing year ever.

Weddings with The Works

The Works also played a key role in our effort to expand our wedding-related services. Thanks to savvy marketing and positive word-of-mouth, the Bookstore Cafe was rented out for 20 wedding receptions or ceremonies. Most of these couples chose event services from The Works Catering. Overall, wedding-related services raised $200,000 for Housing Works.

Fashion for Action

Our annual Fashion for Action fundraiser continued to prove why it is New York’s top charity fashion sample sale.

The sixth installment of Fashion for Action was a four-day event that featured a VIP opening night gala at Chelsea’s Rubin Museum, a silent auction and three-day sample sale. Over 150 top designers, including Fashion for Action cochair Derek Lam, donated more than $1 million worth of merchandise that was then sold at 50 to 70 percent off retail to raise money for Housing Works. New participating designers and brands included Gilt Group, Acne, Band of Outsiders, Bottega Veneta, Lanvin and Karl Lagerfeld. Returning supporters included Bloomingdale’s, Diesel, DKNY Jeans and Polo Ralph Lauren.

“I was honored to be a part of this year’s Fashion for Action,” Lam said. “Housing Works is a remarkable organization.” With major media coverage and support from celebrity fashionistas such as host committee member Olivia Palermo, John Bartlett and Erin Featherston, Fashion for Action raised $350,000.

Design on a Dime

Housing Works’ biggest yearly fundraiser, Design on a Dime, got even bigger—and better—this year. Working in collaboration with return sponsors Kmart and Sears and media sponsor Traditional Home, we increased ticket sales for Design on a Dime’s opening night benefit at the Metropolitan Pavilion by 50 percent. Overall, the event raised a record $700,000, which will help fund the building of Housing Works’ residence for New Yorkers living with HIV/AIDS, the Jefferson Avenue Housing Program in Bedford-Stuyvesant, Brooklyn.

Design on a Dime brings together 50 of the world’s top interior designers, who create unforgettable room vignettes with new, donated merchandise that is then sold for 50 to 70 percent off retail. This year’s star-studded roster of designers included Jaclyn Smith, Ty Pennington, cochair James Huniford, Jamie Drake, Charlotte Moss, Peter Som and “Top Design” winner Nathan Thomas.

Smith made Design on a Dime extra special: Two days before the event, she visited one of our congregate residences, the Keith D. Cylar House, to meet with residents and unveil her gift to them: a $10,000 renovation to the Cylar House rooftop terrace. Smith spoke at a moving ceremony and posed for photos with clients, while the New York Daily News and WABC documented her generosity in the fight against AIDS.

A Decade (or More!) of Volunteering

Housing Works would never have been able to provide lifesaving services to tens of thousands of New Yorkers living with HIV/AIDS without our volunteers’ selfless dedication and support. Our volunteers do everything from operating cash registers at our Thrift Shops to photographing special events to teaching reading, math and other skills to our clients.

In appreciation of their dedication, Housing Works honored our 10-plus-year volunteers with a special dinner in April and profiled many of them on our website.

Among those profiled was Bookstore Cafe volunteer Michael Adams. “I still feel the need to do my part in the fight against AIDS, especially as a tribute to the friends I’ve lost,” Adams said. “I can look forward each Saturday to a few hours when I know that while I’m doing a tiny bit of good, I will also learn something, laugh a lot, and feel that we are all truly appreciated for the time we spend there. I doubt there are many such places that can compare.”

Letter from the Pres. and CEO

This year we celebrated the 20th anniversary of Housing Works. While the nightmarish years of the early ’90s—before we had lifesaving AIDS drugs—are behind us, 2010 was one of the most harrowing years we have experienced.

The day after the January 12 earthquake, I received an e-mail from Edner Boucicaut, a long-time Housing Works collaborator in Haiti, where we’ve had a presence since 2008. It read “Please! Please! We’re dying! Please do whatever you can to provide some help down here. Clothes, food, medications, etc. We are in need. Please! Please! We’re dying.”

Within three days, we were on the ground in Haiti, delivering $30,000 worth of medications and emergency supplies. Within three weeks, we launched a campaign to open two medical clinics for Haitians with HIV and reopen a family clinic (all three are going strong, thanks in part to a $125,000 grant from the MAC AIDS Fund). Within three months, we organized a campaign demanding that the Haitian and U.S. governments urgently address Haiti’s ruined AIDS services. In May, we opened a permanent office in Haiti—run by Edner Boucicaut.

I want to express my deepest thanks to the Housing Works donors, volunteers, customers, clients and staff who contributed to our efforts in Haiti.

Haiti galvanized us to work even harder to protect and expand AIDS services here in the U.S. There have been victories and roadblocks. Nationally, Housing Works hastened the repeal of two long-standing bans—one barring foreigners with HIV from traveling to the U.S, the other barring funding for needle exchange—while at the same time President Obama scaled back the nation’s global AIDS commitment. In New York, we staved off the deepest proposed cuts to AIDS services, but efforts to expand housing assistance remain stalled.

After 20 years, we are used to both progress and frustration. How do we continue to fight, year after year? Our efforts in Haiti proved, once again, that together, the Housing Works family can move mountains, if only a little at a time.

Sincerely,

Charles King
Brooklyn, New York
September 28, 2010

Letter from the Chairman of the Board

When I wrote my annual letter to you last year, we had just launched our initiative to improve and grow our primary care services. I’m pleased to report the resounding success of that effort. As of June 30, 2010, nearly 1,200 clients were enrolled in Housing Works primary care, up from 450 at the same time last year. Housing Works clients can now access multiple services such as housing, case management, job training and health care in a well-coordinated manner, and the advantages are great.

Housing Works is celebrating its 20th anniversary in 2010. It is a perfect opportunity to launch further improvements in our health services and outreach programs. Accordingly, this year we undertook the reorganization of our outreach staff into a new department called Access to Care.

Access to Care includes a new dedicated online point of entry program called E-Access that can be reached through our website at Housingworks.org. This site allows clients to enroll in services such as housing, primary care, case management, mental health care and substance abuse treatment. E-Access will greatly expand our outreach capacity as well as our ability to efficiently enroll clients.

The Access to Care department also includes a new Re-entry team that supports our long-standing efforts to help incarcerated or recently incarcerated New Yorkers living with HIV/AIDS. Re-entry staff aid ex-prisoners in gaining access to health care, housing, and other services, and assist them in dealing with complex issues such as family reunification and re-entry into the workforce.

Finally, Access to Care now has a designated staff of Medical Case Managers, or MCMs, who work in close partnership with our medical care providers to help clients stay in care and follow their treatment regimens. MCMs play a vital role: Treatment for HIV/AIDS can be complicated and is made more so by the multiple challenges our clients face.

These are exciting changes. They mean that in this, our 20th year, Housing Works clients are getting better care than ever. Homeless and low-income New Yorkers face serious challenges besides HIV, including poverty, mental illness and substance addiction. To end AIDS and homelessness, we must create a system of coordinated services that empower and heal our community.

We are well on our way.

Sincerely,
David I. Cohen, M.D., M.Sc.
September 28, 2010

Financial Report

For the fiscal year ending June 30, 2010, Housing Works, Inc. (HWI) and its subsidiaries reported an unrestricted surplus of $671,000. This was higher than the budgeted surplus of $537,020 and was driven largely by considerable savings in Personnel Services (PS); by better than budgeted performance by the Thrift Shops and Primary Care; and by an increase in inventory at the Thrift Processing Center.

HWI’s cash position during the year remained tight as of June 30, 2010. While many organizations strive to maintain 45 days of working capital, HWI ended the year with $535,787 on hand, or five days of working capital. That number is down $18,969 from June 30, 2009. The surplus posted does not include financing obligations and capital equipment purchases.

Housing Works entrepreneurial ventures produced over $17 million in revenues for the year. The surplus generated by these companies subsidized the opening of an additional Thrift Shop; the renovation of client services space at 130 Crosby Street; the purchase and implementation of an electronic medical record and case management system; operations of various Housing Works client service departments; and much-needed capital improvements. Of these ventures the Thrift Shops generated revenues of over $14 million and the Bookstore Cafe generated revenues of over $2.3 million, increases over the previous year.

Two major events are included in the FY 2010 results: an increase in the value of Thrift Shop inventory and a reconciliation of bad debt. The increase in the value of inventory was attributable to a higher volume of donations, while the reconciliation of bad debt is a result of improved collection rates for reimbursable services provided through the Primary Care and AIDS Adult Day Health Care programs. Finally, fixed assets increased during FY 2010 by $1.2 million as Housing Works continued to prioritize investment in capital, ranging from construction projects to technology.